Faq's

What are the delivery charges for orders from the Online Shop?

Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Which payment methods are accepted in the Online Shop?

We accept payment by credit card, by debit card, by direct bank transfer services and by PayPal. Indian customers are also able to pay via cash on delivery.

How long will delivery take?

More exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Can I try the product out before I buy?

We offer demo versions for most of our software, which you may download directly from our website. These versions are fully functional, but will close down automatically after 15 or 30 minutes. You will find the link for any available Demo in the left hand column of the respective product page. Furthermore, many resellers will also allow you to test our products before buying.

What is the difference between a download version and a boxed version?

Any download version can be downloaded directly after your purchase – you will receive your personal serial number via e-mail. With a boxed version you´ll receive a physical product, and your personal serial number will be in the package.

Is it possible to receive the serial number by email before my package arrives?

No. If you buy a boxed product, please wait for your delivery – the serial number is in the product box.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us to check whether we received your order.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

I have not yet received my delivery, although the stated delivery time has passed.

On rare occasions or in remote areas there sometimes might be a delay. NI unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact us with your order number.