Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply.
We accept payment by credit card, by debit card, by direct bank transfer services and by PayPal. Indian customers are also able to pay via cash on delivery.
More exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
We offer demo versions for most of our software, which you may download directly from our website. These versions are fully functional, but will close down automatically after 15 or 30 minutes. You will find the link for any available Demo in the left hand column of the respective product page. Furthermore, many resellers will also allow you to test our products before buying.
Any download version can be downloaded directly after your purchase – you will receive your personal serial number via e-mail. With a boxed version you´ll receive a physical product, and your personal serial number will be in the package.
No. If you buy a boxed product, please wait for your delivery – the serial number is in the product box.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us to check whether we received your order.
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
On rare occasions or in remote areas there sometimes might be a delay. NI unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact us with your order number.